Returns & Refunds

At Van Diemen Quality Bulbs, we take care to supply healthy, sound bulbs and plants of good quality and flowering size. We want you to be happy with your purchase and will work with you to resolve any problems that may arise.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage

Problems with your order

If your bulbs or plants arrive damaged, are not of satisfactory quality, are incorrectly supplied, or otherwise do not meet the description or expectations, please contact us as soon as possible (within 48 hours).  

Please provide your order details and, where appropriate, photographs of the bulbs or plants and the packaging. This helps us assess the problem and determine the appropriate remedy.

Depending on the circumstances, we may provide a replacement, refund, credit or other appropriate remedy.

For seasonal bulbs and plants, please contact us promptly after receiving your order if you believe there is a problem. Some problems may only become apparent when bulbs are planted or begin to grow, so we will consider the circumstances and nature of the problem when assessing a claim.

Change of mind

We do not generally accept returns or provide refunds where you have simply changed your mind, ordered the wrong product or no longer require the product. 

If you have made an incorrect selection or changed your mind, please contact us as soon as possible. Cancellations are only accepted if the order has not yet been packed for shipping.

Incorrect or missing items

If we have supplied an incorrect item or an item is missing from your order, please contact us and we will work with you to correct the problem.  receiving the order.

Returns

If a return occurs because of our fault we will cover costs. We have a window of 30 days upon receival. 

How to contact us

To make a return or refund enquiry, please contact Van Diemen Quality Bulbs by:

Telephone: 03 64 422 012

Email: manager@vdqbulbs.com.au

Please include your name, order number and a description of the issue. Photographs may be requested where they will assist us in assessing the problem.

We will assess your claim and advise you of the appropriate next step.

Refunds

Where a refund is appropriate, it will generally be made to the original payment method. The timing of the refund may depend on the payment provider or financial institution.

Where appropriate and agreed with the customer, we may offer an alternative remedy such as replacement or account credit.