All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion. All prices are in Australian Dollar (AUD) and include GST. 

Returns & Refunds

At Van Diemen Quality Bulbs, we take care to supply healthy, sound bulbs and plants of good quality and flowering size. We want you to be happy with your purchase and will work with you to resolve any problems that may arise.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage

Problems with your order

For returns relating to damage, incorrect supply or other problems with your order, please contact us within 30 days of receiving your order where reasonably possible. 

Please provide your order details and, where appropriate, photographs of the bulbs or plants and the packaging. This helps us assess the problem and determine the appropriate remedy.

Depending on the circumstances, we may provide a replacement, refund, credit or other appropriate remedy.

Some problems with seasonal bulbs and plants may not become apparent until after planting or during growth. We guarantee our products to flower. In these circumstances,  we will consider the nature of the problem and your rights under the Australian Consumer Law.

Change of mind

We do not generally accept returns for change of mind, incorrect selection or no longer requiring the product. If your order has not yet been dispatched, please contact us and we may be able to cancel the order and provide a full refund.

Incorrect or missing items

If we have supplied an incorrect item or an item is missing from your order, please contact us and we will work with you to correct the problem. 

Returns shipping

If a return occurs because of our fault we will cover reasonable return postage costs. There is a window of 30 days upon receival to return goods.

For customers outside Tasmania, please contact us before returning any bulbs or plants. Due to Tasmanian biosecurity and quarantine requirements, bulbs and plants sent interstate may not be able to be returned to Tasmania. We will provide instructions for the appropriate remedy, which may include a refund or replacement without requiring the goods to be returned.

How to contact us

To make a return or refund enquiry, please contact Van Diemen Quality Bulbs by:

Telephone: 03 64 422 012

Email: manager@vdqbulbs.com.au

Please include your name, order number and a description of the issue. Photographs may be requested where they will assist us in assessing the problem.

We will assess your claim and advise you of the appropriate next step.

Refunds

Where a refund is appropriate, it will generally be made to the original payment method. The timing of the refund may depend on the payment provider or financial institution.

Where appropriate and agreed with the customer, we may offer an alternative remedy such as replacement or account credit.

DISCLAIMER

Whilst Van Diemen Quality Bulbs makes every attempt to ensure the accuracy and reliability of information published on, served by and accessed via its Internet pages, the information contained therein should not be relied upon. Van Diemen Quality Bulbs, its employees and agents will not be responsible for any loss, however arising, from the use of, or reliance on any information provided in good faith.

Users should also note that Van Diemen Quality Bulbs does not endorse as to accuracy or content links on its Web pages to external Internet sites not published or maintained by it.

CONSUMER DATA AND PRIVACY POLICY

The information you provide is treated with respect. Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.

Van Diemen Quality Bulbs adopts the Australian National Privacy Principles in all its dealings. You may view this document by following our link to the Federal Privacy Commissioner's Web Site: Australian Federal Privacy Commission

SECURITY

Credit card payments through our 3rd party payment gateways (ANZ eGate & Paypal) are secured using 128-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorised party as long as your browser supports the use of encrypted data transmissions.

No credit card information is at any time stored on our site. All credit card information is handled through 3rd party payment processors (ANZ eGate and Paypal)